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Conflict Management Training
Mediating Workplace Conflict: Managerial Mediation Seminar
Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Unfortunately, many management development programs fail to show managers exactly how to mediate between employees.

A flexible and impactful program which can be delivered in one or two-day formats, the Mediating Workplace Conflict: Managerial Mediation program puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

This program is designed for anyone who is responsible for the cooperative work of others. It is also excellent preparation for future leaders.

What You Will Learn:
  • How to measure the dollar cost of conflict to your organization

  • To think strategically about conflict, rather than react blindly to it

  • To create a mental map for using communication tools

  • How to determine when problems can best be solved by managerial mediation

  • How to use managerial mediation

  • When not to use managerial mediation

  • How to prepare the best context for a mediation meeting

  • How to perform the three primary tasks of the manager-as-mediator

  • How to negotiate agreements to prevent recurrence

  • How to conduct preliminary meetings with employees

Highly Recommended For
  • New managers and supervisors

  • Seasoned managers and supervisors who want to enhance their leadership skills

  • Human Resource Managers

  • Team Leaders

Contact us to schedule this training for your managers:

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Additional Training Programs >>




Self Mediation Program

Certified MTI Program

Continuing education credits for this course have been approved by:
  • Society for Human Resource Management (SHRM) - Approved for credit hours toward PHR and SPHR recertification by the Human Resource Certification Institute (HRCI)

  • Employee Assistance Professionals Association (EAPA) - Approved for Professional Development Hours

  • Nursing Continuing Education - Approved for contact hours in all states except Iowa and California

  • Sun Microsystems Corporate University - SunU course code SU1226


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