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Conflict Management Training
Mediating Workplace Conflict: Self-Mediation Seminar
Empower your employees to effectively manage workplace conflicts. A dynamic and impactful conflict management seminar for employees, Mediating Workplace Conflict: Self Mediation, is cost-effective and empowers employees to manage the challenges of working inter-dependently. Employees will learn how to use a simple yet powerful conflict resolution tool — self-mediation — to manage the differences that impair teamwork, decision-making, and cooperation throughout your organization.

This practical program contains resources for altering the norms that so often cause obstructive behavior and replacing them with constructive, positive behaviors. This program can be delivered in full-day or half-day format.

Employees Will Learn:
  • To take control of conflicts, rather than be controlled by them

  • How to persuade a reluctant individual to participate in dialogue to solve a conflict

  • How to avoid the two communication "bad habits" of all people in all cultures

  • How to form agreements that prevent recurrence of conflict

  • The simple 4-step "Self Mediation" method — and how to apply it

  • The surprising reason why the 4-step method is so successful

  • How to assess conflicts to determine whether self mediation is appropriate

  • How to reduce stress and tension that may be affecting your health

Highly Recommended For
  • Employees whose job responsibilities are interdependent

  • Project team members


Contact us to schedule this training for your employees:

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Additional Training Programs >>




Managerial Mediation Program

Certified MTI Program

Continuing education credits for this course have been approved by:
  • Society for Human Resource Management (SHRM) - Approved for credit hours toward PHR and SPHR recertification by the Human Resource Certification Institute (HRCI)

  • Employee Assistance Professionals Association (EAPA) - Approved for Professional Development Hours

  • Nursing Continuing Education - Approved for contact hours in all states except Iowa and California

  • Sun Microsystems Corporate University - SunU course code SU1226


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